At Hotel101DavaoCity LLC, we strive to make your experience planning outdoor adventures in Davao City seamless and stress-free. Our website provides information and resources to connect you with local tour operators for exciting activities. This Refund Policy outlines our approach to refunds for any services or bookings facilitated through our site. If you have questions, please contact us using the details below.
Our Role
Our website serves as a guide, offering curated information about adventure tours in Davao City and connecting you with third-party tour operators. We do not directly provide tours or process payments but act as a facilitator to help you book with trusted partners. As such, refunds for tour bookings or related services are primarily handled by the respective operators, subject to their policies.
Refund Eligibility
Since Hotel101DavaoCity LLC does not process payments or manage tours directly, any refund requests for bookings (e.g., cancellations, no-shows, or tour issues) must be directed to the tour operator you booked with. We encourage you to review their cancellation and refund policies before confirming your booking. Operators typically outline conditions for:
Cancellations due to weather or safety concerns (e.g., heavy rain or typhoons).
Changes in tour schedules or availability.
Personal cancellations or failure to attend.
If you booked through a link or recommendation on our site, let us know if you encounter issues with the operator, and we’ll assist in contacting them to resolve your concern.
Our Services
In rare cases, Hotel101DavaoCity LLC may offer paid services, such as premium consultation for custom adventure planning or promotional subscriptions (e.g., newsletters). For these:
Consultation Services: Refunds are available within 7 days of purchase if no consultation has occurred. Once a consultation is provided, refunds are not applicable unless we fail to deliver the agreed service.
Subscriptions: If you opt into a paid newsletter or similar service, you may request a refund within 7 days of subscription start if you haven’t accessed premium content. After this period, refunds are not available due to ongoing access.
To request a refund for our services, contact us within the specified timeframe using the details below.
Non-Refundable Items
Our website primarily offers free content, such as guides and recommendations for outdoor activities. These are provided as-is, and no refunds apply to freely accessible information. For bookings with third-party operators, their refund policies govern, and Hotel101DavaoCity LLC is not liable for non-refunded amounts unless we directly facilitated a paid service.
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How to Request a Refund
For tour-related refunds, contact the operator directly using the booking confirmation details they provided. If you need assistance or believe the operator is unresponsive, reach out to us, and we’ll help mediate. For services directly provided by Hotel101DavaoCity LLC (e.g., consultations):
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Email us at
[email protected] with your name, service details, and reason for the refund request.
Include any relevant order or booking ID.
Submit your request within 7 days of purchase for applicable services.
We’ll review your request and respond within 5 business days. Approved refunds will be processed to the original payment method within 10 business days.
Weather and Safety Cancellations
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Davao’s tropical climate can affect outdoor adventures. If a tour is canceled due to weather (e.g., typhoons or unsafe conditions), operators typically offer rescheduling or refunds, per their policies. We recommend booking with operators who prioritize safety and have clear cancellation terms. Check weather updates on our site or through local sources before your trip.
Changes to This Policy
We may update this Refund Policy to reflect changes in our services or legal requirements. Updates will be posted here with a revised date. Check back periodically to stay informed.
Contact Us
Questions about refunds or need help with a booking issue? We’re here for you:
Hotel101DavaoCity LLC
Address: 3001 S 144th St, Omaha, NE 68144, US
Phone: +1 402-334-6459
Thank you for choosing Hotel101DavaoCity LLC to plan your Davao adventures. We’re committed to making your experience smooth and enjoyable!
Last Updated: July 6, 2025